Terms of Service

Overview

Welcome to New Star Energy Co., Ltd.! The terms "we", "us", and "our" refer to New Star Energy Co., Ltd. New Star Energy Co., Ltd. operates this store and website, including all related information, content, functions, tools, products, and services, aiming to provide you (the customer) with a carefully crafted shopping experience (hereinafter referred to as the "Service"). New Star Energy Co., Ltd. is technically supported by Shopify, enabling us to provide services to you.The following terms and conditions, as well as any policies referenced in these Terms of Service (collectively referred to as these "Terms of Service" or "Terms"), outline your rights and responsibilities when using the Service.Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.By visiting, interacting with, or using our Service, you agree to be bound by these Terms of Service and our Privacy Policy [link]. If you do not agree to these Terms of Service or the Privacy Policy, please do not use or access our Service.

By agreeing to these Terms of Service, you represent that you are at least the legal age of majority in your state or province of residence, and you agree that we allow any of your minor dependents to use our Service on devices owned, purchased, or managed by you.To use related services, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide to our store is accurate, complete, and up-to-date, and that you have all necessary rights to provide such information. You are solely responsible for maintaining the security of your account credentials and all account activities. You may not transfer, sell, assign, or authorize any other person to use your account.

We have made every effort to accurately present our products and services in our online store. However, please note that due to differences in the type of device you use to access the store and device settings and configurations, the actual colors or appearance of products may differ from what you see on your screen.We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations, nor do we guarantee that it will be identical to the state described or presented in our online store.All product descriptions are subject to change without notice. We reserve the right to discontinue offering any product at any time, and may limit the quantity of any product we provide to any person, geographic area, or jurisdiction on a case-by-case basis.

When you place an order, you are making an offer to purchase. New Star Energy Co., Ltd. reserves the right to accept or reject your order in its sole discretion for any reason. Your order is only confirmed when New Star Energy Co., Ltd. confirms acceptance of the order. We must receive and process your payment before your order can be accepted. Please carefully check the contents before submitting your order; after the order is accepted, New Star Energy Co., Ltd. may not be able to cancel it for you. If we do not accept, modify, or cancel your order, we will attempt to notify you via the email address, billing address, and/or phone number you provided when placing the order.Returns and exchanges for your purchase transactions are only allowed in accordance with our Refund Policy [link].You represent and warrant that you are making purchases for personal or household use, and not for any commercial resale or export purposes.

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service is the effective price at the time you place your order, and pricing information will be listed in your order confirmation email. Unless explicitly stated otherwise, published prices do not include taxes, shipping fees, handling fees, tariffs, or import charges.Prices posted in our online store may differ from those offered in physical stores or other stores operated by third parties. We may occasionally offer service promotions that affect pricing, and such promotions are governed by separate terms and conditions independent of these Terms. In the event of any conflict between promotional terms and these Terms, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchase transactions in our store. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, to enable us to complete your transactions and contact you if necessary.

You represent and warrant that (i) the credit card information you provide is true, accurate, and complete; (ii) you are authorized to use the credit card for purchases; (iii) the charges resulting from the shopping process will be honored by your credit card company; and (iv) you will pay the charges incurred during the shopping process at the published price, including shipping and handling fees and all applicable taxes (if any).

We are not responsible for shipping and delivery delays. All delivery times are estimates only and cannot be guaranteed. We shall not be liable for any delivery delays caused by carriers, customs processing, or events beyond our control. Title to and risk of loss of products pass to you when we deliver the products to the carrier.

Our Service, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, videos, and audio, as well as related designs, selections, and arrangements, are owned by New Star Energy Co., Ltd., its affiliates, or licensors, and are protected by U.S. and foreign patents, copyrights, and other intellectual property laws.These Terms only allow you to use the Service for non-commercial personal use. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any materials related to the Service. Except as expressly provided in these Terms, nothing in these Terms grants or shall be construed as granting you any license or other rights to any patents, trademarks, copyrights, or other intellectual property of New Star Energy Co., Ltd., Shopify, or any third party. Unauthorized use of the Service may violate federal and state intellectual property laws. New Star Energy Co., Ltd. reserves all rights not expressly granted in these Terms.

The name, logo, product and service names, designs, and slogans of New Star Energy Co., Ltd. are trademarks of New Star Energy Co., Ltd. or its affiliates or licensors. You may not use such trademarks without the prior written permission of New Star Energy Co., Ltd. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans in the Service are trademarks of their respective owners.

As part of the Service, you may be provided with access to third-party customer tools, which we do not monitor, control, or intervene in.

You acknowledge and agree that we provide access to such tools on an "as-is" and "as-available" basis, without any warranties, representations, or conditions of any kind, and without any endorsement. We shall not be liable for any damages arising out of or in connection with your use of optional third-party tools.

Your use of optional tools provided through the website is entirely at your own risk and discretion, and you should ensure that you have read and agreed to the terms under which the relevant third-party providers offer the tools.

We may also provide new features through the Service in the future (including the release of new tools and resources). Such new features shall also be deemed part of the Service and subject to these Terms of Service.

The Service may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functions). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Service to access such materials or third-party websites, you do so at your own risk.

We shall not be liable for any harm or damages arising from your access to any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please carefully review third-party policies and practices and make sure you understand them before conducting any transactions. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party directly.

New Star Energy Co., Ltd. is technically supported by Shopify, allowing us to provide services to you. However, any sales and purchase transactions you conduct in our store are completed directly with New Star Energy Co., Ltd. By using the Service, you acknowledge and agree that Shopify is not responsible for any matters related to any sales conducted between you and New Star Energy Co., Ltd., including any injuries, damages, or losses caused by the purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or in connection with your purchase and transaction activities with New Star Energy Co., Ltd.

All personal information we collect through the Service is subject to our Privacy Policy (please view our Privacy Policy here [link]), and certain personal information may be subject to Shopify's Privacy Policy (please view Shopify's Privacy Policy here). By using the Service, you represent that you have read these Privacy Policies carefully.Since the Service is hosted by Shopify, Shopify will collect and process personal information about your access and use of the Service to provide and improve the Service for you. Information you submit to the Service will be transmitted to Shopify and may be shared with third parties located in countries/regions outside your location to provide you with the Service. Please review our Privacy Policy [link] to learn more about how we, Shopify, and our partners use your personal information.

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other content (collectively "Feedback"), you hereby grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose (including commercial purposes). For example, we may exercise our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Service, as well as to fulfill and exercise our obligations and rights under these Terms of Service.

You also represent and warrant that (i) you own or have all necessary rights to submit all Feedback; (ii) you have disclosed any compensation or rewards received for submitting Feedback; and (iii) your Feedback will comply with these Terms. We are not obligated to (1) keep any Feedback confidential; (2) pay compensation for any Feedback; or (3) respond to any Feedback.

We may (but are not obligated to) monitor, edit, or remove any Feedback that we, in our sole discretion, deem illegal, offensive, threatening, defamatory, disparaging, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or other illegal, humiliating, or obscene content, or any computer viruses or other malicious software that may affect the operation of the Service or any related websites in any way. You may not use a false email address, impersonate another person, or otherwise mislead us or third parties about the source of any Feedback. You are solely responsible for any Feedback you submit and its accuracy. We shall not be responsible or liable for any Feedback posted by you or any third party.

Information on our website or Service may occasionally contain typographical errors, inaccuracies, or omissions, which may relate to product descriptions, pricing, promotions, offers, product shipping fees, delivery times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders at any time without prior notice (including after you submit your order) if any information in the Service or any related website is inaccurate.

You may only access and use the Service for lawful purposes. You may not access or use the Service, directly or indirectly, for the following purposes: (a) illegal or malicious purposes; (b) in violation of any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, humiliate, defame, harm, libel, slander, disparage, threaten, or injure any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse any materials that do not comply with these Terms; (g) to transmit or facilitate the transmission of any advertising or promotional materials, including any "spam", "chain letters", "mass unsolicited emails", or any other similar solicitation methods; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or prohibits any person from using or enjoying the Service, or that we determine may harm New Star Energy Co., Ltd., Shopify, or Service users or subject them to liability.

In addition, you agree not to engage in the following conduct: (a) upload or transmit viruses or any other type of malicious code whose use will or may affect the functionality or operation of the Service; (b) reproduce, copy, duplicate, sell, resell, or exploit any part of the Service; (c) collect or track the personal information of others; (d) send spam, engage in phishing, perform URL hijacking, use spoofing techniques, use web spiders, or conduct scraping or crawling; or (e) interfere with or circumvent the security features of the Service or any related websites, other websites, or the Internet. If we determine that you have violated any provisions of these Terms, we reserve the right to suspend, disable, or terminate your account at any time without notice.

We may terminate this Agreement or your access to the Service (or any part of the Service) at any time in our sole discretion without notice, and you will still be responsible for paying all amounts due up to and including the date of termination.

The following sections shall survive any termination: Intellectual Property, Feedback, Termination, Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other sections that, by their nature, should survive termination.

Information provided in or through the Service is for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Service, or by anyone who may be informed of any of its contents.

Except as expressly stated by New Star Energy Co., Ltd., the Service and all products provided through the Service are provided to you on an "as-is" and "as-available" basis, without any express or implied representations, warranties, or conditions, including all implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow disclaimers of implied or other warranties, so the above disclaimers may not apply to you.

To the fullest extent permitted by law, under no circumstances shall New Star Energy Co., Ltd., our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors be liable for any injuries, losses, claims, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or other grounds, arising out of or in connection with your use of any part of the Service or any products purchased through the Service, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or products) posted, transmitted, or otherwise made available through the Service, even if advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless New Star Energy Co., Ltd., Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any claims or demands (including reasonable attorneys' fees) made by any third party arising out of or in connection with (1) your violation of these Terms of Service or the documents they reference; (2) your violation of any law or infringement of any third-party rights; or (3) your access and use of the Service.

We will notify you of any indemnifiable claim, and failure to notify you in a timely manner will not relieve you of your indemnification obligations unless it materially prejudices you. We may control the defense and settlement of such claims (including the selection of counsel) at your expense, but we will not settle any claim that requires you to assume non-monetary obligations without your consent (which you may not unreasonably withhold). You will be required to cooperate in the defense of these claims, including providing relevant documents.

If any provision of these Terms of Service is determined to be illegal, invalid, or unenforceable, such provision shall still be enforced to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

These Terms of Service and any individual agreements under which we provide the Service shall be governed by and construed in accordance with the federal, state, or local courts of the jurisdiction where New Star Energy Co., Ltd.'s headquarters is located. You and New Star Energy Co., Ltd. agree to the jurisdiction and venue of such courts.

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

The headings used in this Agreement are for convenience of reference only and shall not limit or otherwise affect these Terms.

You may review the latest version of the Terms of Service at any time on this page.We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes on our website at our sole discretion. It is your responsibility to check our website periodically for changes to the Terms of Service. We will notify you of material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. If you continue to use or access our website or Service after we post any changes to these Terms of Service, you accept such changes.

Questions regarding these Terms of Service should be sent to us at the following email address: support@nsenergy.com.hk.

Our contact information is as follows:

Email: support@nsenergy.com.hk

Address: Shop D, G/F, Hoi Shuen Building, 96 Hop Yick Road, Yuen Long, N.T., Hong Kong

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